2010 Awards Criteria
sponsored by
Manchester Hoteliers Association are looking for heroes in our hotels. We are looking for the Employee of the Year (Front of House) Employee of the Year (Back of House), New Star of the Year, and a Lifetime Achiever.
The Awards which are in association with World Class Service, Manchester College Fielden Campus and sponsored by www.thechristmasdecorators.com/The Christmas Decorators will be presented at the MHA Ball at The Ramada Manchester Piccadilly on Friday 29th October 2010.
To select the Award winners World Class Service and Manchester College have established criteria for each of the four awards.
Assessment will be based on the submission of a citation and each hotel can enter one individual for each Award. The citation should be no more than 1,000 words (around two sides of A4) and should demonstrate:
ALL NOMINATIONS
· Positive attitude and outlook
· Good working relationships with their peers
· Self awareness in appearance and language
· Communications skills with customers/colleagues
· Motivation (dedication to their skills, company and team)
· Resourcefulness (flexible and able to anticipate)
· Team player (maintaining morale and encouraging fellow team members)
· Passion for service and the company
· Empathy with customers/colleagues
· Productivity (gets the job done on time)
· Reliability (good timekeeping and consistent performance)
New Star of the Year 2010
(Nominee must not have worked in the sector for more than 18 months as of the 31st August 2010)
All the nomination criteria plus:
·Enthusiasm for training and skills development Curiosity about the industry
Employee of the Year – Front of House 2010
(Can be from any part of the company outside senior management)
All nomination criteria plus:
· Evidence of commitment to self development
· Attention to detail
· Ability to see customer perspective
· Business Awareness
· Good recovery skills if things go wrong
· Coach and mentoring skills for fellow team members
· Decisive when required
Employee of the Year – Back of House 2010
(Can be from any part of the company outside senior management)
All nomination criteria plus:
· Coach and mentoring skills for fellow team members
· Evidence of commitment to self development
· Attention to detail
· Ability to see customer perspective
· Business Awareness
· Good recovery skills if things go wrong
· Decisive when required
Citations
· Must be accompanied by the relevant cover sheet provided
· Must be accompanied by a digital photograph of the nominee within the workplace
· Must be signed by General Manager of the property
· No more than 1,000 words
· Please give examples of criteria being met
· Please provide a 100 word version of the citation.
· This will appear on the World Class Service and MHA websites along with the image of the nominee.
· Must be submitted to Louise@worldclassservice.co.uk no later than August 31st 2010
The Prize Winners will receive the coveted World Class Gold Pin. Two show tickets to the performance of your choice in Manchester plus dinner and a night for two in a luxury hotel in Manchester.
Winners will receive an award certificate for their achievement & Official MHA Award made by Villeroy & Boch.
Following the event – the details of the winners will be circulated to all HR managers within the MHA, and photographs of the winners will be posted on the MHA website.
A press release regarding he awards and their winners will be circulated to Caterer & Hotelkeeper, Manchester Evening News, Hospitality Action, Visit Manchester and Crain’s.
Winners may be asked to act as ambassadors for Manchester hotels over the 12 months following the awards ceremony on the 29th October 2010.
Notes:
· Each nominee will receive a letter recognising their achievement. Each nominee will have their photograph and 100 word citation appear on the World Class Service and MHA websites. Three nominees for each of the four categories will be shortlisted.
· Each of the shortlisted nominees will be invited along to an interview with Howard Raynor (Managing Director World Class Service) and Eddie Sheehy (Manchester College)
· Each of the shortlisted nominees will be expected to attend the MHA Ball on the 29th October 2010 and be invited upon stage for the announcement of the winner for each of the categories, and each receive a certificate.