World Class Service Leadership Course
08/12/2009 11:51:10
World Class Service is opening its service leadership programme for a series of 2 day courses based at the Lowry Hotel in Manchester on Wednesday 17th and Thursday 18th Feb 2010
The first course, led by Howard Raynor, covers service leadership issues, market updates, key business issues of service, how to implement high service standards, motivation of teams, customer recovery and some of the secrets from the world’s most highly regarding service companies.
The course is now open for reservations.
Key benefits of this highly regarded programme include a clear method for looking at total service delivery, a clear method for improving service standards, how to add value through service behaviours, how to maximise sales through service, up to the second market news and how to recover the situation if things go amiss.
Programme is supported by hand out pack and online resource centre. Course size is limited to 15 delegates in total. Cost is £295.00 + VAT per person.
Click here for more information
Interested? Contact Howard Raynor on 0161 456 6007 or by email at howard@worldclassservice.co.uk
Please note this course is eligible for small business support from Business Link. Speak to Howard or Business Link for more information.
The Concierge Roadshow
07/12/2009 11:08:04
World Class Service and Manchester Concierge Network have teamed up to get 2010 started with a bang. Join us at City Inn on Friday 8th January for an all new event, The Concierge Roadshow.
This event is for anyone with a reception desk and customers. Expect fresh ideas, three great workshops, a whole new network to start the year and some fantastic inspiration for your team and customers. And that isn’t even the best news, the best news is attendance is free to your staff thanks to Co-operative Travel Services and our vendor desks who will be on hand to talk your team through their products and services. What else were you going to do on a Friday in January?”
Save the date in your diary, more details to follow.
To help us with numbers , and if you haven't already, can you please RSVP to Louise at World Class Service if you think you are any members of your front desk team would like to attend. Numbers are restricted to 4 from any one venue.
Hope you can make it.
MHA Ball 2009 Photographs
25/11/2009 14:42:26
The photographs from the MHA Ball are now online at flickr
Visit www.flickr.com/photos/worldclassservice to see the pictures.
Excellent Taxi Drivers
20/11/2009 10:37:40
Over 350 Manchester Taxi drivers have now passed Level 2 NVQ in Road Passenger Transport making them “Drivers of Excellence” in the Licensing team view.
How will you know you are in the company of an accomplished taxi driver? Easy they will have a small round pin, a special lanyard and even a smart tie. We are delighted to hear that some companies are now insisting that their drivers pass this qualification before they can join their company.
At the Taxi Drivers passing out celebration yesterday the pins were being worn within minutes of receiving them and the room was packed over 200 drivers collected their pins and ties personally. A round of applause for the city too for inviting these hard working ladies and gentlemen in to the Town Hall to enjoy their celebration.
The MHA Ball raises over £30k for charity.
04/11/2009 10:37:31
The MHA Ball is always a glitzy affair. Hoteliers know how to to party. It's not just about the city's hardworking hoteliers letting their hair down, however. The evening celebrates the best employees with the MHA awards and everyone digs deep to support charities. This year saw over £30,000 raised and the money will go to Hospitality Action and local charities Five Star Scanner Appeal and the Wood Street Mission.
Visit www.my-hospitality.com for more information.
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